Privacy Policy
Last updated: July 31, 2026
Paula Solanoy Design respects your privacy and is committed to handling personal information responsibly and in accordance with applicable privacy laws.
This Privacy Policy explains how Paula Solanoy Design (“we,” “us” or “our”) collects, uses, discloses and protects personal information when you visit paulasolanoydesign.com, contact the studio, submit a project inquiry or engage our design services.
1. Information we collect
We may collect personal information that you voluntarily provide through our website, by email or during a client relationship.
This information may include:
- your name;
- your email address and telephone number;
- your company or organization name;
- information about your business, brand or project;
- your requested services, timeline and budget;
- messages, feedback and correspondence;
- files, images, documents and other project materials you provide; and
- billing, invoicing and payment records relating to our services.
When you visit our website, limited technical information may also be processed automatically by our website host, security providers, analytics service or embedded third-party services. This may include your browser and device type, approximate location, referring website, pages visited, Internet Protocol address and website-performance information.
2. How we use your information
We may use personal information to:
- respond to inquiries and contact-form submissions;
- determine whether a prospective project is suitable for the studio;
- prepare estimates, proposals and agreements;
- provide branding, print, digital and related design services;
- communicate about prospective and active projects;
- manage project files, feedback, revisions and approvals;
- issue invoices and maintain business records;
- operate, protect and improve our website;
- prevent spam, fraud, misuse and security threats;
- comply with legal, tax and accounting obligations; and
- carry out another purpose identified when the information is collected or to which you consent.
We collect and use only the information reasonably necessary for these purposes.
Submitting a contact or project-intake form does not create a designer-client relationship or guarantee project acceptance. A client relationship begins only after the applicable proposal or agreement has been accepted.
3. Consent
By voluntarily submitting personal information through our website, contacting us or engaging our services, you consent to the collection, use and disclosure of that information for the purposes described in this Privacy Policy.
You may withdraw your consent, subject to reasonable notice and any legal, contractual or operational requirements. Withdrawing consent may affect our ability to respond to an inquiry, provide services or complete an active project.
4. Cloudflare Web Analytics, cookies and embedded content
We use Cloudflare Web Analytics to understand general website traffic and performance. This may include aggregated information about page views, popular pages, referral sources, device categories and approximate visitor regions.
Cloudflare Web Analytics is designed not to use client-side cookies, browser local storage or persistent visitor profiles for its analytics reporting. We do not use it to identify individual visitors or deliver targeted advertising.
Our website may use essential cookies or similar technologies for website security, form functionality and remembering your privacy preferences.
Some pages may also include third-party content, such as embedded maps, videos, social media content or externally hosted resources. When this content loads, the third-party provider may receive technical information about your browser, device and the page you are visiting. The provider may also use cookies or similar technologies in accordance with its own privacy policy.
Where required, optional third-party content may be disabled until you provide consent through our cookie or privacy settings. You may update your available preferences through the Cookie Settings link on our website.
5. How we share information
We do not sell or rent personal information.
We may share limited personal information with service providers that help us operate the website and deliver our services, including:
- website hosting and security providers;
- email and communication providers;
- Cloudflare;
- cloud storage and file-transfer providers;
- invoicing and accounting providers; and
- printers, developers, photographers or other project partners engaged to complete an approved project.
These providers receive only the information reasonably necessary to perform their services.
We may also disclose personal information where you direct or authorize us to do so, where necessary to provide an agreed service, or where required or permitted by law.
Some service providers may process or store information outside British Columbia or Canada. Information handled in another jurisdiction may be subject to the laws and lawful access requirements of that jurisdiction.
6. Client materials and portfolio work
Files and materials provided for a project may be stored in our email system, business devices, cloud storage, backup systems or other tools used to manage and deliver design services.
You are responsible for ensuring that you have the necessary rights and permissions to provide any photographs, written content, logos, personal information or other materials submitted to the studio.
We may display selected completed work, client names or testimonials in our portfolio where the material has been made public, portfolio use is permitted by our agreement or the client has otherwise authorized its use.
We do not intentionally publish confidential client information or unpublished project materials without authorization.
7. Retention and security
We retain personal information only for as long as reasonably necessary to:
- respond to inquiries;
- provide and document our services;
- maintain project, invoicing and accounting records;
- meet legal, tax or insurance requirements; and
- resolve disputes or protect our legal rights.
Project inquiries that do not proceed may be retained for a reasonable administrative period. Completed project files may also be retained as part of the studio’s professional records and archives.
We use reasonable administrative and technical safeguards intended to protect personal information from unauthorized access, use, disclosure, loss or alteration. These may include secure website connections, password protection, access controls, security services, software updates and reputable technology providers.
No website, email service or electronic storage system can be guaranteed to be completely secure.
8. Access, correction and privacy inquiries
Subject to applicable law, you may request access to personal information under our control or ask us to correct information that is inaccurate or incomplete.
You may also contact us to withdraw consent or raise a concern about how your personal information has been handled. We may need to verify your identity before responding to a request.
Privacy inquiries may be directed to:
Paula Solanoy Design
Langley, British Columbia, Canada
Email: studio@paulasolanoydesign.com
Website: paulasolanoydesign.com
Please use the subject line Privacy Request.
9. Changes to this policy
We may update this Privacy Policy when our website, services, technology providers or privacy practices change.
The revised policy will be posted on this page with an updated effective date. We encourage you to review it periodically.